State Farm® Insurance Agent Shelli Toguchi-Hadley

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Early Batt

March 15, 2023

5 out of 5

"Great personal"

Mark Kramer

March 9, 2023

5 out of 5

"Needed to update and upgrade my condo insurance, since my current company could not provide recently increased deductibles required by my Homeowners Association. Ms. Toguchi-Hadley provided a very quick quote after an initial on-line contact, and was able to initiate a new policy - with better coverages - after only minutes. I'm one happy customer!"

matt tomita

March 9, 2023

5 out of 5

"Thank you again Nelida for the great customer service and doing a great job walking throught he coverage for our auto insurance coverage through State Farm!"

Al Pratt

March 4, 2023

5 out of 5

"This was absolutely the best experience I ever had with an insurance company! Mr. Todd was professional, respectful, considerate, knowledgeable and very understanding! I will stay with State farm for a long duration! Aloha and mahalo Todd!"

Manoarii Nakamura

January 23, 2023

5 out of 5

"The team was very helpful and friendly! Great service and even better insurance coverage!"

Marc Lum

January 15, 2023

5 out of 5

"5 star service with getting my auto policy done with lightning fast speed. Romi was such a big help!"

Jacquelyn Sato

January 3, 2023

5 out of 5

"Within 24 hours upon calling your office to report the accident, they transferred my call to get details on what happened, I got hooked up with an estimate appointment at Kuroda Auto Repair, and set up for Car Rental. Then received a follow-up from Todd and Romi at your office. And this is all within 24 hours!! I am blessed that I wasn’t hurt, I was able to drive my car after being hit, and most of all for the wonderful patience, understanding and compassion of your team. THANK YOU SO VERY MUCH!!!!"

Romel Evangelista

December 29, 2022

5 out of 5

"Helpful and Reliable"

Slayton Flournoy

November 14, 2022

5 out of 5

"Neli is amazing, sweet, and funny I would recommend her to everyone absolutely a 10/10 service."

Marykutty Kottuppallil

November 8, 2022

1 out of 5

"Shelli and her team were wonderful people . They were there and helped us out until the end with patience and kindness. May they continue to be wonderful people . Blessings on each of them"

Annie Gardener

November 7, 2022

5 out of 5

"I was looking for a liability insurance for my business and Romi helped me get a policy that is suitable and affordable for a small business owner like me. The service is flawless. Highly recommend!"

Karen Azebu

November 1, 2022

5 out of 5

"Having no idea how to proceed, Shelli was very helpful and caring as she answered my questions and assisted me in resolving my dilemma with brother’s car repair."

Aja Wallace

October 25, 2022

5 out of 5

"Shelli and her team takes such good care of me and all my needs. Shelli really does all she can to take care of her customers."

via mendoza

October 20, 2022

5 out of 5

"We've been with the same insurance company for about 10yrs.-auto & home. If something ain't broke why fix it. After procrastinating for years, I made the plunge to do a comparable quote with what we have had for years. She was very easy to talk to, personable, and most important, she knows her "insurance stuff", and was well versed into explaining it to me on my level , along with realistic scenarious which I greatly appreciated. I left more confident with knowledge and a plan I can realistically execute on my next renewal. Oftentimes, I can tell when a person is tired of their job, and tired of people. Sitting accross Nellie today, I saw a person sincerely wanting to give you the very best you deserve. I look forward to working with her."

David Park

August 1, 2022

5 out of 5

"To start, I walked in without an appointment or calling ahead of time (which was bad form on my end) and was greeted by very polite staff that was kind enough to to help me out on the spot. Covered all questions and concerns regarding an out-of-state transfer and reinstatement of my previous policy, a process that went off without a hitch! Was very patient and professional, thoroughly combed over every aspect of the renewed policy and made sure everything was in place so I would be covered. Just like a good neighbor, she was there. And In this case, she wasn’t a good neighbor, she was a great one! Big shout out to Ms. Romi Teranishi of Shelli Toguchi Hadley - StateFarm!"

Melody Valencia

July 24, 2022

5 out of 5

"Neli was very professional and respectful. I got lost trying to find the office and she even took the time to come out of the office to find me."

Albert Houdek

July 21, 2022

5 out of 5

"Shelli and her team are on top of it! Have been with them about 4 years now and no plan on ever switching. They have helped us with car, renters and life insurance. They really take the time to get explain options and find the best fit for you. All my interactions and phone calls have been very pleasant."

isaac yang

July 18, 2022

5 out of 5

"I have a good experience at Nelida, good service for me"

kevin liu

July 11, 2022

5 out of 5

"Thank you Nelida for staying late on Friday afternoon to full fill my auto insurance need on a short notice."

Jiyong Moon

July 11, 2022

5 out of 5

"Nelidia and all other colleagues (Todd)are super kind and helpful. They provided so much information re Hawaii living which was not their working scope obviously. I strongly recommend getting any insurance policy from Nelidia!"

Angel Kuni

June 28, 2022

5 out of 5

"I love that Romi was really detailed and professional of explaining to me how much the monthly bill for state form was going to be for our car insurance , and scrambling around just to search for car insurance nowadays is hard because of the premium but when I found State Farm it made a relief to me and my grandpa , thank you romi for the help we appreciate you!"

Maria Patague

May 12, 2022

5 out of 5

"Shelli and her staff are always very helpful was about to pay my premium when my laptop crashed while waiting for the restore called the State Farm and Shelli processed my payment quickly."

Kristy Kappelman

May 11, 2022

5 out of 5

"Very helpful office, always prompt and kind. Highly recommend!"

Kathy Byrne

May 9, 2022

5 out of 5

"Great folks."

WHAT THE Polly! XOXO

April 25, 2022

5 out of 5

"Nelida is wonderful! She is very knowledgeable and very helpful. She saved me $80 a month!!! Highly recommend."

What our customers say about us...

Early Batt

March 15, 2023

5 out of 5

"Great personal"

Mark Kramer

March 9, 2023

5 out of 5

"Needed to update and upgrade my condo insurance, since my current company could not provide recently increased deductibles required by my Homeowners Association. Ms. Toguchi-Hadley provided a very quick quote after an initial on-line contact, and was able to initiate a new policy - with better coverages - after only minutes. I'm one happy customer!"

matt tomita

March 9, 2023

5 out of 5

"Thank you again Nelida for the great customer service and doing a great job walking throught he coverage for our auto insurance coverage through State Farm!"

Al Pratt

March 4, 2023

5 out of 5

"This was absolutely the best experience I ever had with an insurance company! Mr. Todd was professional, respectful, considerate, knowledgeable and very understanding! I will stay with State farm for a long duration! Aloha and mahalo Todd!"

Manoarii Nakamura

January 23, 2023

5 out of 5

"The team was very helpful and friendly! Great service and even better insurance coverage!"

Marc Lum

January 15, 2023

5 out of 5

"5 star service with getting my auto policy done with lightning fast speed. Romi was such a big help!"

Jacquelyn Sato

January 3, 2023

5 out of 5

"Within 24 hours upon calling your office to report the accident, they transferred my call to get details on what happened, I got hooked up with an estimate appointment at Kuroda Auto Repair, and set up for Car Rental. Then received a follow-up from Todd and Romi at your office. And this is all within 24 hours!! I am blessed that I wasn’t hurt, I was able to drive my car after being hit, and most of all for the wonderful patience, understanding and compassion of your team. THANK YOU SO VERY MUCH!!!!"

Romel Evangelista

December 29, 2022

5 out of 5

"Helpful and Reliable"

Slayton Flournoy

November 14, 2022

5 out of 5

"Neli is amazing, sweet, and funny I would recommend her to everyone absolutely a 10/10 service."

Marykutty Kottuppallil

November 8, 2022

1 out of 5

"Shelli and her team were wonderful people . They were there and helped us out until the end with patience and kindness. May they continue to be wonderful people . Blessings on each of them"

Annie Gardener

November 7, 2022

5 out of 5

"I was looking for a liability insurance for my business and Romi helped me get a policy that is suitable and affordable for a small business owner like me. The service is flawless. Highly recommend!"

Karen Azebu

November 1, 2022

5 out of 5

"Having no idea how to proceed, Shelli was very helpful and caring as she answered my questions and assisted me in resolving my dilemma with brother’s car repair."

Aja Wallace

October 25, 2022

5 out of 5

"Shelli and her team takes such good care of me and all my needs. Shelli really does all she can to take care of her customers."

via mendoza

October 20, 2022

5 out of 5

"We've been with the same insurance company for about 10yrs.-auto & home. If something ain't broke why fix it. After procrastinating for years, I made the plunge to do a comparable quote with what we have had for years. She was very easy to talk to, personable, and most important, she knows her "insurance stuff", and was well versed into explaining it to me on my level , along with realistic scenarious which I greatly appreciated. I left more confident with knowledge and a plan I can realistically execute on my next renewal. Oftentimes, I can tell when a person is tired of their job, and tired of people. Sitting accross Nellie today, I saw a person sincerely wanting to give you the very best you deserve. I look forward to working with her."

David Park

August 1, 2022

5 out of 5

"To start, I walked in without an appointment or calling ahead of time (which was bad form on my end) and was greeted by very polite staff that was kind enough to to help me out on the spot. Covered all questions and concerns regarding an out-of-state transfer and reinstatement of my previous policy, a process that went off without a hitch! Was very patient and professional, thoroughly combed over every aspect of the renewed policy and made sure everything was in place so I would be covered. Just like a good neighbor, she was there. And In this case, she wasn’t a good neighbor, she was a great one! Big shout out to Ms. Romi Teranishi of Shelli Toguchi Hadley - StateFarm!"

Melody Valencia

July 24, 2022

5 out of 5

"Neli was very professional and respectful. I got lost trying to find the office and she even took the time to come out of the office to find me."

Albert Houdek

July 21, 2022

5 out of 5

"Shelli and her team are on top of it! Have been with them about 4 years now and no plan on ever switching. They have helped us with car, renters and life insurance. They really take the time to get explain options and find the best fit for you. All my interactions and phone calls have been very pleasant."

isaac yang

July 18, 2022

5 out of 5

"I have a good experience at Nelida, good service for me"

kevin liu

July 11, 2022

5 out of 5

"Thank you Nelida for staying late on Friday afternoon to full fill my auto insurance need on a short notice."

Jiyong Moon

July 11, 2022

5 out of 5

"Nelidia and all other colleagues (Todd)are super kind and helpful. They provided so much information re Hawaii living which was not their working scope obviously. I strongly recommend getting any insurance policy from Nelidia!"

Angel Kuni

June 28, 2022

5 out of 5

"I love that Romi was really detailed and professional of explaining to me how much the monthly bill for state form was going to be for our car insurance , and scrambling around just to search for car insurance nowadays is hard because of the premium but when I found State Farm it made a relief to me and my grandpa , thank you romi for the help we appreciate you!"

Maria Patague

May 12, 2022

5 out of 5

"Shelli and her staff are always very helpful was about to pay my premium when my laptop crashed while waiting for the restore called the State Farm and Shelli processed my payment quickly."

Kristy Kappelman

May 11, 2022

5 out of 5

"Very helpful office, always prompt and kind. Highly recommend!"

Kathy Byrne

May 9, 2022

5 out of 5

"Great folks."

WHAT THE Polly! XOXO

April 25, 2022

5 out of 5

"Nelida is wonderful! She is very knowledgeable and very helpful. She saved me $80 a month!!! Highly recommend."