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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

E Tadena

August 3, 2023

5  out of  5 rating by E Tadena
"Great service, exceptional policies, and competitive rates. Romi took the time and patiently answered all my questions. From bundle options to the money I would be saving. Thank you!"

nathan wojcik

July 28, 2023

5  out of  5 rating by nathan wojcik
"Had the pleasure of working with Todd. He was quick to get my policies changed from out of state and a renters policy set up. Great service and team!"

c bone

July 12, 2023

5  out of  5 rating by c bone
"I love my state farm agent Shelly and her staff!! They always help me out and answer my questions or concerns whether its in person or over the phone, and Iove that the office is just down the street from me! Never had any issues with them, they are just that good. Would't have any reason to leave them."

Tessa Thai

June 28, 2023

5  out of  5 rating by Tessa Thai
"I have been using car and life insurance with Shelli for several years now. Shelli and her team are professional, fast service and follow-up as necessary matters. I will keep using her services."

Anthony Ventresca

June 15, 2023

5  out of  5 rating by Anthony Ventresca
"Absolutely love these guys. I've been with them since I moved here back in 2014... Feels like family whenever I talk to Shelli, and I'm honestly surprised she has such good memory. Anytime we talk story she remembers and asks how everything is going. I moved further away from the office since I first lived here and still work with her even though there is another office a block down the street. I should have posted a review a long time ago lol!"
Profile photo of Jingles Jangle

Jingles Jangle

June 7, 2023

5  out of  5 rating by Jingles Jangle
"Awesome!!! Shelli and her employees are easygoing and very helpful to your needs.."

Kevin Mihara

May 30, 2023

5  out of  5 rating by Kevin Mihara
"Shelli is always responsive whenever I have questions, need information or explanations about my insurance or correspondence from State Farm. She has provided excellent details I have needed to make informed decisions concerning my insurance policies. I’m glad I selected her as my agent. Best State Farm agent I’ve had of the three since my agent George Kajiwara retired more than 20 years ago."

Ashlynn Pai

May 16, 2023

5  out of  5 rating by Ashlynn Pai
"Todd Toguchi was extremely helpful in getting me insurance to cover a condo in Waikiki that I was putting up for sale while I was living on the mainland. This was the fourth place I contacted. The first three either ignored my calls or just stated right away that they couldn't help me. Todd always responded to me right away and was also very knowledgeable. As an added benefit all my State Farm polices, including ones on the mainland, were integrated into the same online portal."

jonah cummings

May 10, 2023

5  out of  5 rating by jonah cummings
"Very professional and lots informative with questions I had. Better service than the other 2 insurance companies I went through. Best 👌 👍 choice I've made. Mahalo tod and shelli. I will definitely recommend your services. Top notch."

Early Batt

March 15, 2023

5  out of  5 rating by Early Batt
"Great personal"

Mark Kramer

March 9, 2023

5  out of  5 rating by Mark Kramer
"Needed to update and upgrade my condo insurance, since my current company could not provide recently increased deductibles required by my Homeowners Association. Ms. Toguchi-Hadley provided a very quick quote after an initial on-line contact, and was able to initiate a new policy - with better coverages - after only minutes. I'm one happy customer!"

matt tomita

March 9, 2023

5  out of  5 rating by matt tomita
"Thank you again Nelida for the great customer service and doing a great job walking throught he coverage for our auto insurance coverage through State Farm!"

Al Pratt

March 4, 2023

5  out of  5 rating by Al Pratt
"This was absolutely the best experience I ever had with an insurance company! Mr. Todd was professional, respectful, considerate, knowledgeable and very understanding! I will stay with State farm for a long duration! Aloha and mahalo Todd!"

Manoarii Nakamura

January 23, 2023

5  out of  5 rating by Manoarii Nakamura
"The team was very helpful and friendly! Great service and even better insurance coverage!"

Marc Lum

January 15, 2023

5  out of  5 rating by Marc Lum
"5 star service with getting my auto policy done with lightning fast speed. Romi was such a big help!"

Jacquelyn Sato

January 3, 2023

5  out of  5 rating by Jacquelyn Sato
"Within 24 hours upon calling your office to report the accident, they transferred my call to get details on what happened, I got hooked up with an estimate appointment at Kuroda Auto Repair, and set up for Car Rental. Then received a follow-up from Todd and Romi at your office. And this is all within 24 hours!! I am blessed that I wasn’t hurt, I was able to drive my car after being hit, and most of all for the wonderful patience, understanding and compassion of your team. THANK YOU SO VERY MUCH!!!!"

Romel Evangelista

December 29, 2022

5  out of  5 rating by Romel Evangelista
"Helpful and Reliable"

Slayton Flournoy

November 14, 2022

5  out of  5 rating by Slayton Flournoy
"Neli is amazing, sweet, and funny I would recommend her to everyone absolutely a 10/10 service."

Marykutty Kottuppallil

November 8, 2022

1  out of  5 rating by Marykutty Kottuppallil
"Shelli and her team were wonderful people . They were there and helped us out until the end with patience and kindness. May they continue to be wonderful people . Blessings on each of them"

Annie Gardener

November 7, 2022

5  out of  5 rating by Annie Gardener
"I was looking for a liability insurance for my business and Romi helped me get a policy that is suitable and affordable for a small business owner like me. The service is flawless. Highly recommend!"

Karen Azebu

November 1, 2022

5  out of  5 rating by Karen Azebu
"Having no idea how to proceed, Shelli was very helpful and caring as she answered my questions and assisted me in resolving my dilemma with brother’s car repair."

Aja Wallace

October 25, 2022

5  out of  5 rating by Aja Wallace
"Shelli and her team takes such good care of me and all my needs. Shelli really does all she can to take care of her customers."

via mendoza

October 20, 2022

5  out of  5 rating by via mendoza
"We've been with the same insurance company for about 10yrs.-auto & home. If something ain't broke why fix it. After procrastinating for years, I made the plunge to do a comparable quote with what we have had for years. She was very easy to talk to, personable, and most important, she knows her "insurance stuff", and was well versed into explaining it to me on my level , along with realistic scenarious which I greatly appreciated. I left more confident with knowledge and a plan I can realistically execute on my next renewal. Oftentimes, I can tell when a person is tired of their job, and tired of people. Sitting accross Nellie today, I saw a person sincerely wanting to give you the very best you deserve. I look forward to working with her."

David Park

August 1, 2022

5  out of  5 rating by David Park
"To start, I walked in without an appointment or calling ahead of time (which was bad form on my end) and was greeted by very polite staff that was kind enough to to help me out on the spot. Covered all questions and concerns regarding an out-of-state transfer and reinstatement of my previous policy, a process that went off without a hitch! Was very patient and professional, thoroughly combed over every aspect of the renewed policy and made sure everything was in place so I would be covered. Just like a good neighbor, she was there. And In this case, she wasn’t a good neighbor, she was a great one! Big shout out to Ms. Romi Teranishi of Shelli Toguchi Hadley - StateFarm!"

Melody Valencia

July 24, 2022

5  out of  5 rating by Melody Valencia
"Neli was very professional and respectful. I got lost trying to find the office and she even took the time to come out of the office to find me."