State Farm® Insurance Agent Shelli Toguchi-Hadley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Craig Shiroma
May 3, 2025
5
out of
5
rating by Craig Shiroma
"I received excellent service from Nelida. She was great and a definite asset to this State Farm Insurance agent. Nelida helped me find the best coverage/price ratio for all my policies, explained everything, and answered all my questions. She was professional and very pleasant to work with. I highly recommend the Shelli Toguchi-Hadley State Farm Insurance Agent."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Makaha H
April 9, 2025
5
out of
5
rating by Makaha H
"Reid Nakahara is terrific! He has a winning personality and gets jobs done efficiently. I highly recommend their insurance at State Farm. Mahalo!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Kama Visuals
January 23, 2025
5
out of
5
rating by Kama Visuals
"The service was amazing! She and her crew were extremely helpful and took the time to teach us more than what was required. They kept our interest and needs in mind and stayed transparent with us. Then there’s the fact that all of them were super kind and personable. Good people willing to help us keep good things!! Thank you guys for your help and support!"
We responded:
"Mahalo for trusting our agent with your business insurance needs! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
kortney long
December 14, 2024
4
out of
5
rating by kortney long
"Other insurance company raised my rates and was unhelpful, Todd and Shelli tried their best to lower my rates, although they are still high as of right now it is lower than the other insurance company. Todd and Shelli helped to teach me about insurance and tried to get me as much discounts as they could. They are really nice and helpful people. It’s nice to be able to call and talk to them directly instead of dealing with automated machines and being transferred around."
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your auto and life insurance needs."
FlyingSquadSnipe
September 17, 2024
2
out of
5
rating by FlyingSquadSnipe
"Todd was extremely professional but Nelida Johnson on the other hand was very very aggressive when I told her I was turning down certain coverages. Todd knew in advance what coverages I was getting but Nelida for some reason seemed very angry at the fact that 1) I declined certain red coverages and 2) that I asked about the policy of consumers having the explicitly type or reply to an email acknowledging that I’m declining certain coverages even though they are chosen through the web application. I appreciate Todd’s ability to stay calm and collected and he truly gets a 5 star review. However Nelida increased the frustration while being there."
We responded:
"Mahalo for sharing your feedback. At my agency, we strive to ensure that our customers are well-informed and fully understand the coverages they select. Our goal is to provide the best possible protection, especially for customers with assets to protect. We believe in educating our customers so they can make confident, informed decisions about their policies and coverages. I'm sorry to hear that your experience with one of my team members didn't meet your expectations. We value your input and would love the opportunity to discuss how we can make this right. Please feel free to reach out directly so we can address any concerns. "
JordVanessa Locquiao
August 24, 2024
5
out of
5
rating by JordVanessa Locquiao
"I’ve been with Shelli for a super long time, since my oldest was in elementary and now in her final year of high school. From my life policy, car’s to home insurance she’s got you covered! From the first day I walked in she always made me feel at home, didn’t feel rushed and always made sure I got the best policy possible. She’s great at what she does! When I say I trust her I truly do. She’s got that golden touch. If you ever need an agent she’s the one to go to. Nelida…YOU ARE THE BEST⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️ Went in to discuss our policies for our kids and she made it so easy for us. She showed me all the different policies and what was best for us. Let me tell you Nelida she always is on top of thing’s whenever an issue with our plan arises she’s calls me right away and get’s it taken care of. It’s the point I know when the office calls us and im logging into my app or checking my email. I appreciate you both and thankyou for everything you have done for us and that’s the honest truth."
We responded:
"Mahalo for your kind words! We are thrilled to hear that you had a positive experience with us. We strive to provide the best service possible, and it means the world to us that you took the time to share your experience. "
JV LOCQUIAO
August 24, 2024
5
out of
5
rating by JV LOCQUIAO
"Shelli is amazing. She been working with us for years. A agent we can trust forever. Nelida has been great in always helping us. She’s amazing as well."
We responded:
"Hi Jordan, Thank you so much for taking the time to share your feedback and for your kind words about Nelida. We are thrilled to hear that you have had a positive experience working with her. We strive to provide exceptional service and build lasting relationships with our clients, so it is truly rewarding to hear that we have earned your trust and that Nelida and I have consistently delivered outstanding support over the years. We will be sure to pass along your appreciation to Nelida for her dedication and excellent work. She will be delighted to know that her efforts have made a positive impact on your experience with us. Mahalo, Shelli #statefarm#insurance#lifeinsurance#saltlake#aiea#insuranceagency "
Brennan Kita
August 22, 2024
5
out of
5
rating by Brennan Kita
"Great folks, and I'm well pleased with my coverage and rates. Reed and Todd not only got me a policy easily and efficiently, they also gave me recommendations for places to go around Oahu. Glad I came here"
We responded:
"Hi Brennan, Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with Reid and Todd, and we're glad that we were able to provide you with the coverage and rates you were looking for. It's always our goal to make the process easy and efficient for our customers. We're also glad to hear that we could provide you with recommendations for places to visit in Oahu. If you have any other questions or need further assistance, please don't hesitate to reach out to us. Thanks again for choosing our office. Mahalo, Shelli #statefarm#carinsurance#insuranceagency#japanesecars#auto#saltlake#aiea#hawaii#insuranceagent"
Family Tokuhara
August 17, 2024
5
out of
5
rating by Family Tokuhara
"Shelli, Neli & Todd are always extremely helpful. They always make everything so convenient and simple. The rates are also really good 👍🏽. We don't plan on using any other insurer any time soon. They're awesome 😎!!!"
We responded:
"Dear Family Tokuhara, Thank you so much for taking the time to leave us such a kind and positive review! We truly appreciate your feedback and are thrilled to hear that our staff made a positive impression on you. We strive to provide exceptional service, and it's always rewarding to know that our efforts are recognized and appreciated. Your words mean a lot to us, and we'll be sure to share your compliments with our hardworking team. We're grateful to have such dedicated staff members who consistently go above and beyond to ensure a great experience for our customers. Once again, thank you for your wonderful review and for choosing our State Farm office. Mahalo, Shelli #statefarm#insurance#auto#home#renters#aiea#saltlake#insuranceagent#hawaii"
George Orellana
August 7, 2024
5
out of
5
rating by George Orellana
"Nelida es muy amable y muy servicial"
We responded:
"Mahalo for leaving us a review and for supporting our small business. It has been a pleasure serving you and we are very grateful for your business and continued support. "
Steve
July 17, 2024
5
out of
5
rating by Steve
"I spoke with Nelida about purchasing homeowners insurance. She took my information and called me back a short time later offering me several different policies. She explained things in detail and answered all of my questions and concerns. Thank you to State Farm and Nelida for helping me get insurance which I had a hard time obtaining from other insurance companies. Im glad to be insured with State Farm and working with professional and personable people like Nelida."
We responded:
"Mahalo nui Steve for the review and your business! We are delighted to hear that you received excellent service from Nelida and that you decided to bring over your condo insurance, auto insurance, and umbrella insurance. "
M KIMURA
June 27, 2024
5
out of
5
rating by M KIMURA
"Agent (Todd) was extremely helpful with purchasing insurance and he gave me an excellent rate. I will recommend Todd."
We responded:
"Hi M Kimura, Thank you so much for taking the time to leave us such a glowing review! We're delighted to hear that you had a positive experience with us. Your kind words truly mean a lot to our team. We strive to provide exceptional service and a memorable experience for all our customers. It's wonderful to know that we were able to achieve that with you. We'll make sure to pass along your compliments to Todd, who worked hard to make your experience a great one. #statefarm#rentaldwelling#home#auto#personalliabilityumbrella#insuranceagent#saltlake#aiea#insuranceagency "
Marykutty Kottuppallil
May 31, 2024
5
out of
5
rating by Marykutty Kottuppallil
"Shelli and her team were wonderful people . They were there and helped us out until the end with patience and kindness. May they continue to be wonderful people . Blessings on each of them"
We responded:
"Sister Mary, We appreciate you so much and always enjoy your visits when you come to the office. Thank you for trusting my agency with your auto insurance needs. "
Gray TG
May 30, 2024
5
out of
5
rating by Gray TG
"Nelly and Todd were on top of everything. They answered all my questions very thoroughly and knowledgeably, worked tirelessly to fulfill my requests whether it be over email, phone, or in person, and streamlined the process to make it very easy to open my own policy and add people should I choose to. I have not struggled once while working this this office, and recommend that you do business with these people if you wish to have the job done right the first time and not have your time wasted (unlike some other insurance companies)."
We responded:
"Thank you for your fantastic feedback, Gray! We're thrilled to hear that Nelly and Todd provided thorough, knowledgeable, and tireless service, making your experience seamless. Your recommendation means a lot to us, and we're glad to have met your expectations. Thanks for choosing us to insure your motorcycle! Mahalo Shelli #statefarm#insurance#motorcycleinsurance#insuranceagent#saltlake#aiea#hawaii"
Ken Kitahara
May 18, 2024
5
out of
5
rating by Ken Kitahara
"Shelli and her staff proved to be very informative and willing to provide the answers to all my questions as well as providing consultation for the best insurance fit for my situation. With the cost of home values as well as the replacement cost, i.e. material, labor, etc., they also insured that I had the appropriate coverage to maximize my recovery. Awesome service as well as competitive rates."
We responded:
"Thank you, Ken, for your kind words! We're thrilled to hear that my State Farm team was able to provide you with informative and helpful service and insure your car, home and umbrella insurance needs. Making sure you have a great insurance fit and appropriate coverage is our top priority. We're glad you found our service excellent. We appreciate your support and look forward to continuing to meet your needs! – Shelli "
Kristina Jenkins
May 4, 2024
5
out of
5
rating by Kristina Jenkins
"Easy to work with, professional, great rate for the insurance that I needed. Quick to respond to inquiries. Mahalo Shelli, Todd, and team!!"
We responded:
"Thank you for your feedback, Kristina! We're thrilled you found our team great to work with and responsive to your inquiries for your renter's policy. It's wonderful that you had a fantastic experience with our State Farm team. We strive to make the insurance process as smooth and efficient as possible for our customers. Thank you for your kind words, and we look forward to continuing to serve you with the same level of excellence! Mahalo Shelli #statefarm#agent#saltlake#aiea#rentersinsurance#renters#insuranceagency#hawaii"
Taira Shimata
March 12, 2024
5
out of
5
rating by Taira Shimata
"Romi assisted my husband and I in getting bundled insurance. She was very helpful, professional, and knowledgeable."
We responded:
"Thank you so much for sharing your positive experience with Romi! We're thrilled to hear that she was able to assist you and your husband in combining your insurance with helpful and knowledgeable service. Our goal is to make sure you feel supported and informed each step of the way. Should you need any more assistance or have further questions, Romi and the rest of our team are here for you. Mahalo Shelli #statefarm#auto#autoinsurance#renters#rentersinsurance#insuranceagency#aiea#saltlake#stadiummall"
troy otsuka
January 28, 2024
5
out of
5
rating by troy otsuka
"My insurance for my property was suddenly discontinued from another insurance company. I was shocked as I was insured by this company for 30 years. This was a blessing in disguise as it forced me to shop around for coverage. Long story short, State Farm (Shelli Togochi-Hadley Agent) was my best choice. I was so happy with their services, I included my auto insurance as well. Ultimately, I saved $$ at the end of the day. Their professionalism and non-aggressive staff are second to none. I highly recommend working with Office Representative, Reid Nakahara."
We responded:
"Thank you for your kind words and recommendation! We're delighted you had a positive experience with Reid and our team. We're glad you could combine your home and auto insurance with us and that you're happy with your experience. We look forward to continuing to serve your insurance needs. Thank you for choosing our State Farm team! Mahalo Shelli #statefarm#insuranceagent#home#homeinsurance#auto#autoinsurance#umbrella#liability#rentalpropertyinsurance#rental#insurance#agent#hawaiiagent#insuranceagency"
Darlene B
January 26, 2024
5
out of
5
rating by Darlene B
"My mom passed away and had several policies here: Renters, Auto, Umbrella. I worked with Neli to cancel all of the policies and set up a new Auto policy under my name for the car I inherited from my mom. Neli was compassionate, kind, and highly responsive, informative and efficient through the entire process. I have since sold the car and no longer have a policy here as I live in Utah, but I am sincerely grateful for the level of service I received and cannot recommend this agency enough."
We responded:
"We're deeply sorry for your loss and appreciate your kind words about Neli. We strive to provide compassionate and efficient service, especially during difficult times. Even though you're no longer with us, we're grateful for the opportunity to have served you. Your recommendation means a lot to us. Thank you for sharing your experience. Mahalo Shelli #statefarm#autoinsurance#auto#rentersinsurance#umbrella#renters#agent#aiea#saltlake#insurance"
Ray Lum
January 20, 2024
5
out of
5
rating by Ray Lum
"Worked with Todd, He was so patient and accommodating. He had our house insurance for our rental within a few hours after we reviewed and confirmed their quotes. Couldn’t have asked for better service from an insurance agency. Highly recommended!!! May even switch out from my present home insurance. Mahalo Todd and Shelly👍🏾"
We responded:
"Thank you for the fantastic 5-star review, Ray! We are delighted you had a wonderful experience with Todd and our State Farm team. We truly appreciate your feedback and support and are more than happy to assist you with your insurance needs. We’re happy to have you as our Good Neighbor! Thank you for allowing us to insure your rental property. Let Todd know when you're ready to change over your home insurance to State Farm. Mahalo Shelli #statefarm#insuranceagent#rentersinsurance#homeinsurance#rentalpropertyinsurance#insurance#insuranceagency#home"
Gregory Dunmore
January 12, 2024
5
out of
5
rating by Gregory Dunmore
"This office was very professional and thorough. The staff were friendly and knowledgeable as well. I highly recommend this State Farm."
We responded:
"Thank you for the 5-star review, Gregory! We appreciate your feedback and recommendation of our State Farm team. Thank you for allowing us to insure your auto and renters. Please feel free to call or visit our office anytime. We are happy to assist you with your insurance needs! – Mahalo, Shelli #statefarm#insurance#autoinsurance#auto#renters#rentersinsurance"
Les Goto
January 10, 2024
5
out of
5
rating by Les Goto
"Very helpful and knowledgeable."
We responded:
"Thank you for the fantastic 5-star review, Les! We truly appreciate your wonderful feedback. Please feel free to call or visit our office anytime; we are happy to assist you! Thank you for letting us insure your autos, homeowners, renters, and umbrella. – Mahalo Shelli #statefarm#insurance#insuranceagency#auto#autoinsurance#home#homeinsurance#renters#rentersinsurance#liability"
Sam Yoo
December 14, 2023
5
out of
5
rating by Sam Yoo
"Shelli and her staff have perfected the craft of the building a world-class insurance practice. They are super responsive, friendly and very competitive. I highly recommend Shelli Toguchi-Hadley and her staff (Romi and Neli)."
We responded:
"Thank you, Sam, for taking the time to leave us a wonderful 5-star review! We sincerely appreciate your support and recommendation of our State Farm team. Please feel free to call or visit our office anytime. Our team is more than happy to assist you with your insurance needs! Thank you for allowing us to insure your rental home and your Umbrella needs –Mahalo Shelli #insurance#home#liability#statefarm#homeinsurance#insuranceagency#rentalhomeinsurance"
Joshua Weisfeld
December 13, 2023
5
out of
5
rating by Joshua Weisfeld
"I had a unique Japanese import vehicle and Romi and the team at State farm got me sorted out same day. Huge help and super easy to work with. Would definitely recommend"
We responded:
"Thank you, Joshua, for taking the time to leave us a fantastic review! We are thrilled you had a wonderful experience with Romi and our State Farm team. We sincerely appreciate your recommendation and are more than happy to assist you with your insurance needs. Thank you for allowing us to insure your auto and renters' insurance with us. – Mahalo Shelli #insurance#statefarm#insuranceagency#autoinsurance#rentersinsurance#japaneseimportvehicleinsurance"
Angelito Pineda
November 1, 2023
5
out of
5
rating by Angelito Pineda
"Romi did a great job in taking care of my car insurance. She is a well versed in explaining everything to me. Thank you."